Refund & Cancellation Policy
Last updated: May 2026
Thank you for choosing Dental Dose. We create educational resources designed for students, interns, and dental professionals. Please read this Refund & Cancellation Policy carefully before making a purchase.
1. Digital Products (eBooks, eHandbooks, Notes, PDFs)
All digital products sold through Dental Dose are non-refundable and non-returnable.
Because digital products are delivered electronically and cannot be returned once accessed or downloaded, refunds, replacements, or exchanges cannot be provided after purchase.
Please review product descriptions carefully before completing your purchase.
If you experience any technical difficulties related to file access or delivery, please contact us and we will assist you.
2. Membership (Monthly Subscription)
Dental Dose Membership provides access to recurring educational content, including infographics, deep-dives, and case-based learning resources.
2.1 Membership Refunds
Membership payments are non-refundable, whether partially or fully.
If a subscription is cancelled during an active billing period, access will remain available until the end of the current paid cycle. No refunds will be issued for unused periods.
2.2 Membership Cancellation
Subscriptions may be cancelled at any time through the payment platform or subscription management process where available.
Cancellation stops future recurring payments only. Membership benefits remain active until the end of the current billing period.
3. Failed Payments or Duplicate Charges
If duplicate payments occur unintentionally:
Please contact:
Email: dentaldosehelp@gmail.com
Include:
• Order ID
• Payment screenshot
• Relevant transaction details
After verification, eligible duplicate payments may be refunded to the original payment method within 7–10 business days.
4. Content Delivery Issues
If purchased content was not received due to a technical issue:
Please provide:
• Order ID
• Payment screenshot (if available)
Dental Dose will make reasonable efforts to restore access or resend the content.
5. Physical Products (Printed Books)
For physical products such as printed books, returns are generally not accepted after an order has been shipped or delivered.
Replacement requests may be considered in the following situations:
• Product damaged during shipping
• Manufacturing or printing defects
• Missing pages or significant quality issues
• Incorrect product delivered
To request a replacement, please contact Dental Dose within 48 hours of delivery and provide:
• Order ID
• Clear photographs of the issue
• Brief description of the problem
After review and verification, a replacement may be arranged where applicable.
Refunds for physical products are generally not provided after shipment except where a replacement cannot reasonably be fulfilled.
6. Order Cancellation
Orders for physical products may be cancelled only before shipment processing begins.
Once an order has been shipped, cancellation requests cannot be accepted.
7. Changes to This Policy
Dental Dose may update or modify this policy periodically. Revised versions will be posted on this page with the updated date.
Contact
Email: dentaldosehelp@gmail.com
Website: Dental Dose